TandeMate Support Center

How can we help you today? Our team is dedicated to ensuring you have a smooth experience finding language partners.

Need immediate assistance?
Email us at: gengolabs@gmail.com
We typically respond within 24–48 hours.

1. Frequently Asked Questions

How do I find partners nearby?

Ensure that location services are enabled for TandeMate in your device settings. The app will automatically show users within your proximity based on your preferences.

Is my exact location shared?

No. TandeMate only shows other users your approximate distance (e.g., "300m away"). Your exact GPS coordinates are never visible to others.

How do I report or block someone?

To keep our community safe, every profile has a "Report" and "Block" button. Reports are reviewed by our team within 24 hours.

2. Troubleshooting

Location not updating: Try toggling your Wi-Fi or GPS off and on. Ensure the app has "While Using the App" permission enabled.
Login Issues: If you are using Google Sign-In, ensure you have a stable internet connection and the latest version of Google Play Services installed.
App Crashing: Please ensure you are running the latest version of TandeMate. If crashes persist, email us with your device model and OS version.

3. Account Management & Data

We respect your privacy and data ownership. You have full control over your account:

Delete Account: You can permanently delete your account and all associated data directly in the App Settings.
Data Export: If you would like a copy of your data, please email our support team with your registered email address.

4. Community Standards

TandeMate is a place for learning. We enforce a zero-tolerance policy against harassment, nudity, or hate speech. If you encounter any issues with user behavior, please use the in-app reporting tools immediately.

5. Contact Support

If your issue is not covered above, please reach out to us with the following information:

Your registered email address
A brief description of the problem
Screenshots (if applicable)

Contact Email: gengolabs@gmail.com